We value the trust you place in our team to care for your pets. We will treat you with kindness and respect and ask that you do the same for our team. We have a zero tolerance policy for bullying/cyberbullying, harassment, defamation, aggressive tones or threats of any kind. We reserve the right to decline services for client behavior at any time. Should it be necessary, we will send your records to you so that you can continue your pet's care elsewhere.